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Troubleshooting

Alipay individual QR not working?

This is one of the most common pain points for travelers using international cards. The fix is usually to confirm which QR types work for your setup and keep a backup.

Test individual vs business QRAll guides

What’s happening (in plain English)

“Individual” (personal) QR codes are not always treated the same as formal merchant payments. Even when your card is linked successfully, a payment can fail depending on the QR type, your funding source, your bank, and account verification status.

Fastest troubleshooting plan

  1. Test an individual QR and a business QR (results often differ).
  2. If individual fails, try a different card (debit as backup).
  3. Complete passport verification in-app if prompted.
  4. Call your bank to enable/whitelist overseas transactions.
  5. Set up a backup app: WeChat Pay.

Run a real test (recommended)

Searching “test alipay” is usually a sign you want certainty. The simplest certainty is a real small payment attempt and the result displayed inside the app.

Run the test payment now →

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