Official guidance
Use the document and face-verification method currently offered in Alipay. Enter your name exactly as the requested identity flow specifies. If the app cannot complete the check, use its official support entry rather than creating multiple accounts.
Check before one clean retry
- Make sure camera permissions are enabled for Alipay.
- Use the original, valid passport and keep the entire information page visible.
- Review the spelling and order of your name against the document and the app fields.
- Save the exact error message before changing any account setting.
Community-reported approaches, not official rules
Users commonly report fewer image-reading problems with even natural light, no flash, no reflective cover, and a steady camera held parallel to the passport. For face checks, users often remove sunglasses or hats and use a clear, stable connection. These are practical image-quality checks, not evidence that a failed account will be approved.
Community reports, not official sources
This user discussion describes a passport-verification failure. It does not establish an Alipay image, identity, or approval rule.
When to stop and contact official support
Stop after one clean retry when the same passport or face-verification message remains. Save the error and use Alipay's official support entry. Do not create a replacement account or submit a different person's document.
Do not do this
Do not edit a passport image, borrow another person's document, or send identity images to an unofficial chat account. Stop repeated failed attempts and use official support when the same error persists.
Official sources
Continue with a related guide
Frequently asked questions
Should I upload a different person's passport to finish Alipay verification?
No. Use only your own valid document and follow the in-app identity flow. Another person's identity can create account, payment, and legal problems.
Does a clearer passport photo guarantee approval?
No. It can reduce a simple image-quality problem, but Alipay makes the final verification decision.