Do not retry before checking the basics
A missing message can be caused by the number format, a mobile carrier filter, or a delay. Wait for the resend timer in the app before making another request.
Check in this order
- Confirm the country or region selection and the number entered in the app.
- Check mobile signal and message folders for spam, blocked senders, or unknown senders.
- Ask your carrier whether international application messages are filtered.
- Retry once when Alipay permits it, or use an alternative method only when the official app offers one.
Community-reported approaches, not official rules
Travelers sometimes report success after turning off third-party message filters, restarting the phone, and trying again later from one stable connection. This does not prove a carrier or platform cause, and it does not justify repeated code requests.
Official sources
Continue with a related guide
Frequently asked questions
Should I request an Alipay code repeatedly?
No. Wait for the timer shown in the app, fix the likely number or carrier problem, then make one new request when permitted.
Can an online temporary SMS number solve this?
Do not use a shared or temporary number for an account you need to recover. Use a contact method you control.